Georgia Navigator Practice Exam

Which statement about navigators is TRUE?

1. They can provide administrative support for insurance exams

2. They are allowed to administer an insurance exam

3. They can manage health insurance claim processes

4. They help consumers understand their health coverage options

The correct answer is: They help consumers understand their health coverage options

The statement that navigators help consumers understand their health coverage options is correct. Navigators play a crucial role in assisting consumers as they navigate the complexities of health insurance, particularly in the context of health exchange programs established under the Affordable Care Act. Their primary function includes providing information about various healthcare coverage options, helping individuals understand the benefits and costs associated with different plans, and guiding them through the enrollment process. This support is vital for consumers who may be unfamiliar with health insurance terminology or the specifics of their choices, empowering them to make informed decisions for their healthcare needs. The other options describe roles that do not align with a navigator's responsibilities, focusing more on administrative or operational tasks that navigators are not trained or authorized to perform. For instance, managing claims processes or administering insurance exams falls outside the scope of what navigators do, which is specifically geared towards consumer education and support in understanding health care options and enrollment rather than direct involvement in the claims or examination processes.