Georgia Navigator Practice Exam

What skills must Navigators and CACs possess to assist individuals uncomfortable with technology?

1. Advanced financial management skills

2. Expertise in public speaking

3. Ability to use computers and navigate the Internet

4. Knowledge of medical procedures and terminology

The correct answer is: Ability to use computers and navigate the Internet

Navigators and Community Assistance Counselors (CACs) play a crucial role in guiding individuals through complex systems, particularly in health care and social services. For those who may feel intimidated or uncomfortable with technology, having the ability to use computers and navigate the Internet is essential. This skill set enables Navigators and CACs to effectively assist individuals by helping them access online resources, complete applications, or understand how to use digital tools designed for their benefit. The ability to use technology is key to demystifying the process for people who struggle with it. Whether it's guiding someone through an online enrollment system or demonstrating how to use a smartphone app for health services, proficiency in technology allows Navigators and CACs to empower individuals and enhance their overall experience. Other skills listed, while valuable in their own right, do not directly address the challenge faced by individuals who are uncomfortable with technology. Advanced financial management skills may help in advising on financial aspects, public speaking expertise could aid in outreach efforts, and knowledge of medical procedures is important for navigating health care services, but none of these directly relate to assisting someone specifically in using technology. This makes the ability to use computers and navigate the Internet the most relevant skill for supporting individuals facing technology-related challenges.