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What is the primary goal of navigators in the marketplace?

  1. Maximize insurance company profits

  2. Ensure consumers understand their insurance options

  3. Exclude low-income consumers from eligibility

  4. Sell insurance policies directly

The correct answer is: Ensure consumers understand their insurance options

The primary goal of navigators in the marketplace is to ensure consumers understand their insurance options. Navigators are trained professionals who assist individuals in navigating the often complex world of health insurance. Their main focus is to provide information about the various plans available, help consumers assess their needs, and guide them through the process of enrolling in a plan that best suits their financial and healthcare requirements. By empowering consumers with knowledge, navigators play a crucial role in promoting informed decision-making. This support is particularly vital for individuals who may not have extensive experience with insurance, allowing them to make choices that can significantly affect their health and financial well-being. Understanding their options is essential for consumers to find coverage that is appropriate for them and their families, which aligns perfectly with the broader goals of healthcare accessibility and equity.